82% of customers now consider no longer engaging with a business after a poor customer experience. Understanding potential issues before they arise could therefore be the single most valuable thing a business can do to retain customers, which can be provided by voice analytics solutions.
In a byline, James Lockhart, Head of Product Marketing at TelcoSwitch, discusses the ways in which voice and speech analytics can support businesses by providing a wealth of business intelligence from phone interactions across a company.
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