Business, Economy, Gov & Politics

Understanding how all businesses can benefit from voice analytics

82% of customers now consider no longer engaging with a business after a poor customer experience. Understanding potential issues before they arise could therefore be the single most valuable thing a business can do to retain customers, which can be provided by voice analytics solutions. In a byline, James Lockhart, Head […]

Businesses alienating customers in the rush for digital transformation

Businesses are failing to strike the right balance between innovation and user experience, according to new research from Studio Graphene.  The digital agency commissioned an independent survey of 2,000 UK adults. It found the majority (58%) feel that businesses are too eager to move to new digital platforms without properly considering […]

How South Africa’s space industry is leading Africa’s space race

According to Bryan Dean, CEO of Dragonfly Aerospace, the world’s leading provider of Earth observation data, South Africa’s NewSpace (private space) companies are leading the way when it comes to the African space race.  And they are doing so despite a lack of government funding. The country has Africa’s most […]

Love, Pain and Money: The Making of a Billionaire

Seven decades captured in one book, John Caudwell, British entrepreneur, philanthropist, and billionaire who founded mobile phone retailer Phones 4u, releases his long-awaited autobiography on 7th October 2022. The hardback, must-read book of 2022, takes the reader on an emotional rollercoaster of John’s road to riches as a businessman. Born […]

7 out of 10 consumers would give up personal details for a discount code

Dear media representatives,   According to the recent findings by the Atlas VPN team, 73% of consumers would provide at least one personal detail to an app or a website in exchange for a $20 discount code. Furthermore, 52% of people believe there is no such thing as online privacy. […]

Research reveals poor mortgage knowledge of many first-time buyers despite being deposit-ready

New research (1) from the Nottingham Building Society reveals that despite many would-be first-time buyers amassing sizeable deposits, many admit to having poor mortgage knowledge. The Nottingham’s findings reveal that 15% of those surveyed who are planning to buy their first home confirm they know nothing about mortgages, and 31% […]

Don’t Wait Until Autumn to Turn the Page on Low Growth

Action can be taken outside of a Budget this summer to bolster business confidence and get firms investing   In a speech to the CBI’s Annual Dinner today (Wednesday) its President, Lord Bilimoria, will say that with negative growth in March and forecasts of a weak outlook for the rest of 2022, the Government must act on the cost-of-living crisis and help firms to invest in […]